Draft key question
Caring
Staff involve and treat you with compassion, kindness, dignity and respect.
Draft, not the current assessment framework
CQC's adult social care draft v9, dated 19 March 2026. The current quality statements remain in use.
3 proposed Caring KLOEs
- 1Kindness, compassion and dignityAre people treated with kindness, empathy, compassion and respect, and is their privacy and dignity maintained?
- 2Person-centred careDo people receive personalised care, which ensures they are at the centre of their care, support and treatment choices?
- 3Independence, choice and controlAre people supported and empowered to maintain their independence, relationships, and choice over their care and plans for the future?
Want to know how your service would fare?
Book a mock inspection run against the draft KLOEs, or call 020 8090 5346 to speak to one of our experts.