Draft key question
Responsive
Services are organised so that they meet your needs.
Draft, not the current assessment framework
CQC's adult social care draft v9, dated 19 March 2026. The current quality statements remain in use.
4 proposed Responsive KLOEs
- 1Care provision, integration and continuityIs care co-ordinated and delivered in a flexible, joined-up way that reflects diverse needs and promotes choice and continuity?
- 2Listening to and responding to feedbackAre people supported to give feedback and raise concerns, and are they confident that action will be taken as a result?
- 3Timely and equitable accessDoes the service ensure that everyone can access equitable and timely care, support and treatment?
- 4Equity in experiencesDoes the service tailor people's care, support and treatment effectively, to ensure equity in experiences?
Want to know how your service would fare?
Book a mock inspection run against the draft KLOEs, or call 020 8090 5346 to speak to one of our experts.