Draft key question
Well-led
The leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
Draft, not the current assessment framework
CQC's adult social care draft v9, dated 19 March 2026. The current quality statements remain in use.
6 proposed Well-led KLOEs
- 1Strategic directionIs there a clear vision and strategy to support the current and future needs of people and promote a positive culture?
- 2Workforce equity and cultureIs there an inclusive and compassionate culture that values diversity, supports staff wellbeing and speaking up, and tackles workforce inequalities?
- 3Capable and compassionate leadersDo leaders at all levels have the capability and experience to lead effectively and deliver high-quality care, with accountability, integrity and empathy?
- 4Governance and managementAre there clear roles, responsibilities and systems of accountability to support good governance and manage risks, performance and issues?
- 5Partnerships and communitiesIs the service working effectively and collaboratively with people who use the service and partners to support care provision and service development?
- 6Improvement, innovation and learningDoes the service enable and embed continuous improvement, innovation and learning, using evidence and lived experience?
Want to know how your service would fare?
Book a mock inspection run against the draft KLOEs, or call 020 8090 5346 to speak to one of our experts.