Mental health care draft · key question
Responsive
Services are organised so that they meet people’s needs.
Draft, not the current assessment framework
CQC's mental health care draft, published March 2026. The current quality statements remain in use.
4 proposed Responsive KLOEs for mental health services
- 1Care provision, integration, and continuityIs care co-ordinated and delivered in a flexible, joined-up way that reflects diverse needs and promotes choice and continuity?
- 2Listening and responding to feedbackAre people supported to give feedback and raise concerns, and are they confident that action will be taken as a result?
- 3Timely and equitable accessDoes the service ensure that everyone can access equitable and timely care, treatment and support?
- 4Equity in experienceDoes the service tailor people’s care, treatment and support effectively, to ensure equity in experience?
Want to know how your service would fare?
Book a mock inspection run against the draft KLOEs, or call 020 8090 5346 to speak to one of our experts.