Primary care and community services draft · key question
Well-led
The leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
Draft, not the current assessment framework
CQC's primary care and community services draft V6.0, published March 2026. The current quality statements remain in use.
7 proposed Well-led KLOEs for primary and community care
- 1Strategic directionIs there a clear vision and strategy that addresses the changing needs of the population and communities served?
- 2Workforce equity and cultureIs there an inclusive and fair culture that prioritises the safety and wellbeing of staff, supports speaking up and addresses workforce inequalities?
- 3Capable and compassionate leadersDo leaders at all levels have the capacity and capability to effectively deliver high quality care with accountability and empathy?
- 4GovernanceAre there clear roles, responsibilities and systems of accountability to support good governance?
- 5Management of risk, performance and issuesAre there clear and effective processes for managing risks, performance and issues?
- 6Partnerships and communitiesIs the service working effectively with its population and partners to deliver high quality care and treatment that meet the diverse needs of the people who use them?
- 7Improvement, innovation and learningAre there effective systems that enable continuous improvement, innovation and learning to drive high-quality, sustainable services?
Want to know how your service would fare?
Book a mock inspection run against the draft KLOEs, or call 020 8090 5346 to speak to one of our experts.